Genesys Cloud - Good understanding of the following Genesys Products Design call-Flow Architect/ Script/ Data Actions/ Data table Integration with Salesforce, Genesys APIs , PCI PAL, GenAI Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement. Trunks, E1/ T1(CAS, CCS), SIP etc. , Gateway protocols: SIP and MGCP Good ITIL Knowledge Incident, Change & Configuration Management